Automating Business Processes: 


12:00-1:00 pm

Registration and lunch

1:00-1:15 pm

Welcome and introductions

Peter Bendor-Samuel, CEO, Everest Group

Dan Hudson, Co-founder & Managing Partner,
Virtual Operations

1:15-1:45 pm

Why Should We Care About Service Delivery Automation? | Current Opportunities & Future Implications

Eric Simonson, Managing Partner, Everest Group

1:45-2:30 pm

Key Findings of Everest Group's Service Delivery Automation Landscape Study

Sarah Burnett, Vice President, Everest Group

2:30-2:45 pm


2:45-3:45 pm

Lessons From the Front Line: Best Practices for Designing and Implementing an RPA Program

Dan Hudson

Matt Smith, Co-founder & Managing Director, Virtual Operations

3:45-4:30 pm

Group Discussion

Peter Bendor-Samuel


Please join us for an afternoon of thought-provoking insight and discussion on the latest trends in business process services (BPS): service delivery automation, or as it’s commonly called, robotic process automation (RPA).

During this half day event, designed exclusively for enterprise (buy-side) leaders, we will move beyond the buzz and provide you with fact-based research on the current opportunities and service delivery automation capabilities – plus a complimentary tool set for assessing your organization’s readiness. Additionally, Virtual Operations, a leading RPA expert, will share real-world RPA implementation examples. And you’ll have ample opportunity to discuss developments, share ideas and probe questions with industry experts and peers.

In short, you’ll gain practical insights and hard data on this business process innovation – which we believe you’ll find vital as you lead your organization’s ongoing transformation. 

Using Robotics to Drive the Next Stage of Transformation

This event is closed

Wednesday, October 22, 2014 | Dallas


Hilton Dallas Lincoln Centre

5410 LBJ Freeway

Dallas, Texas 75240

Who Should Attend

Leaders of buy-side enterprise outsourcing and shared services programs

Questions Answered

  • What’s the true value of RPA – today and in the future? 
  • What does the current service provider landscape for RPA look like? 
  • What benefits have enterprises reaped from RPA? 
  • How do you build a business case for RPA?

Benefits of Attending

Exclusive insights and actionable advice on why and how you should implement service delivery automation. 

Bonus only for attendees: free copy of Everest Group’s Service Delivery Automation Landscape report and Virtual Operations' diagnostic toolkit.

Co-presented with

Download a complimentary preview of the report we shared at the event, Service Delivery Automation (SDA) Market in 2014 – Moving Business Process Services Beyond Labor Arbitrage.