Setting Up A Service Delivery Automation Center of Excellence | Virtual Roundtable

Setting Up A
Service Delivery Automation
Center of Excellence

Virtual Roundtable

Tuesday, July 12 | 11 a.m. - 12:30 p.m. EST

Your roundtable hosts

  • Sarah Burnett

    Research Lead, Service Optimization Technologies

  • Eric Simonson

    Facilitator

Request to attend

Note that participation is limited to enterprises only (no service providers), and each attendance request must be approved by Everest Group.

About the Virtual Roundtable

What’s next if you have already done a few RPA proofs of concept and have automated a handful of processes? How do you scale up, make the most of any lessons learned and the skills that you have gained? What about smarter automations – how do you trial those?

An SDA Center of Excellence (CoE) could be just the ticket for organizations that have left the RPA starting block and want to do more and maximize the returns from a broader set of automation technologies.

To help enterprises leap onto the next stage of SDA maturity, session participants will discuss best practices for setting up and running an SDA CoE, addressing challenges such as scaling up automations and resourcing.

  • Who should attend

    Global services and process transformation executives of enterprises wishing to discuss and learn more about scaling up and broadening service delivery automation (and RPA in particular) by setting up a CoE.

  • What you will learn

    Participants will discuss and learn about where to start and what factors to consider when setting up an SDA CoE.

  • Virtual Roundtable Guidelines

    Participation is limited to enterprises (no service providers), and each attendance request must be approved by Everest Group to ensure an appropriate size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and 60 minutes of facilitated discussion.