Service Provider Management

Establishing Scorecards, Driving Performance, and Partnering for Success

Wednesday, December 9, 2020 | 11:00 a.m. - 12:30 p.m. ET

Your roundtable hosts

JIMIT ARORA | Partner
Moderator
AMY FONG | Vice President
Subject Matter Expert
SHIRLEY HUNG | Vice President
Subject Matter Expert

Request to attend

Note that participation is limited to enterprises only (no service providers), and Everest Group must approve each attendance request. While there is no charge for the session, the price of admission is participation. These sessions are most successful when all attendees are prepared to share their experiences with colleagues at other enterprises.

Given the participatory nature of the Virtual Roundtable, your name and email address will be visible to others who participate.

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About the Virtual Roundtable

When managing outsourced service providers, the value comes from the execution. So once the ink on the contract is dry, how do you ensure performance is measured and managed throughout the life of the relationship?

In this interactive session, attendees will discuss how they measure and manage service providers to improve outcomes. We’ll talk about practices and technologies for performance management, roles and responsibilities in the process, and how to avoid getting to the point of contractual remedies.

Who should attend

Procurement leaders, category and sourcing managers, VMO leaders, and outsourcing managers.
What you will learn

You will learn how your peers are managing service provider performance, typical supplier management roles for VMOs and procurement teams, new technologies to enable the process, and how to encourage innovation and continuous improvement from your service providers.
Virtual Roundtable Guidelines

While there is no charge for these sessions, the price of admission is participation. These sessions are most successful when all attendees are prepared to share their experiences with colleagues at other enterprises.

In support of this objective, participation is limited to senior executives within enterprises (no service providers), and each attendance request must be approved by Everest Group to ensure an appropriate size and mix of participants. The 90-minute session includes introductions, a short presentation, and 60 minutes of facilitated discussion.