- Expanding the enterprise clients’ mindset beyond traditional operational effectiveness and cost efficiency IT service delivery and outsourcing solutions

- Economics, cultural, and other factors preventing enterprise customers from full consideration of “IT as a Value Creator” options

- Approaches for overcoming the persistence of enterprises to focus on operational approaches in a world demanding that IT become a Value Creator

- Why IT transformation situations at enterprises often go sideways and what can we do as third-parties to address the challenge