Integrating Best Practice SLAs and KPIs into Sourcing Contracts | Virtual Roundtable
Wednesday, May 18 | 11 a.m. - 12:30 p.m. EST
Your roundtable hosts
Vice President & Head, Pricing Assurance
Note that participation is limited to enterprises only (no service providers), and each attendance request must be approved by Everest Group.
SLAs and KPIs are an integral part of an outsourcing contract, and they should be aligned to overall program objectives. Misalignment can have significant impact on deal pricing, quality of service delivery, and customer experience.
Outsourcing and procurement executives responsible for negotiating contract terms seeking to learn more about contemporary best practices in negotiating SLAs with service providers
This session will help participants develop insights on equitable incorporation of best practice SLAs and KPIs into contracts, without sacrificing service performance or incurring avoidable costs.
Participation is limited to enterprises (no service providers), and each attendance request must be approved by Everest Group to ensure an appropriate size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and 60 minutes of facilitated discussion.