Resetting to the Next Normal for Retail & CPG GBS

Thursday, July 9, 2020 | 10:00 a.m. - 11:30 a.m. ET

Your roundtable hosts

BHARATH M | Practice Director
Subject Matter Expert
SAKSHI GARG | Vice President
Moderator

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Note that participation is limited to enterprises only (no service providers), and Everest Group must approve each attendance request. While there is no charge for the session, the price of admission is participation. These sessions are most successful when all attendees are prepared to share their experiences with colleagues at other enterprises.

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About the Virtual Roundtable

The COVID-19 outbreak has been a double whammy for the retail and CPG industry, shrinking demand and disrupting the supply chain. It has also exposed gaps in most GBS centers’ operating models, including BCP preparedness risks, lack of robust governance metrics, and productivity tracking challenges. At the same time, the crisis has presented an opportunity for GBS programs to elevate the nature of the support they provide to the enterprise.

In this interactive session, the group will discuss how GBS practitioners in the retail and CPG verticals are approaching operating model changes, including work-from-home strategies, automation initiatives, sourcing model changes as they step into the next normal.

Who should attend

Global Business Services leaders from the retail and CPG industries
What you will learn

This session will enable participants to exchange thoughts on their experiences and best practices, discuss common issues, and develop ideas to help their organizations navigate through the crisis.
Virtual Roundtable Guidelines

While there is no charge for these sessions, the price of admission is participation. These sessions are most successful when all attendees are prepared to share their experiences with colleagues at other enterprises.

In support of this objective, participation is limited to senior executives within enterprises (no service providers), and each attendance request must be approved by Everest Group to ensure an appropriate size and mix of participants. The 90-minute session includes introductions, a short presentation, and 60 minutes of facilitated discussion.